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An easy and automated way to request feedback and 5-star reviews from your clients
It helps you learn what works well, what needs to change, and how you can better tailor the client’s next appointment to their needs. When you listen to feedback and make changes, it shows clients you care about them. This makes them trust you more, book more appointments, and recommend you to their friends and family.
Most people will generally keep their feedback to themselves if left unprompted. But knowing how their appointment went is important for the success of your business. This is an email that you set up once and then it will automatically send to clients the day after their appointment (and no more than once per month) to ask for their feedback.
As part of the feedback cycle, clients will be asked to leave a Google review. By increasing both the quantity of your reviews and the overall star-rating your business will be able to attract more new clients from the Google search results and Google maps
Clients will also have the opportunity to leave their feedback privately. For anyone that doesn’t give you a glowing review, this is your opportunity to see that they were not happy with their last appointment and it gives you a chance to make things right. This is essential for the reputation of your business.
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Grab a high-quality SOAP note template for massage therapists, physical therapists, occupational therapists, multidisciplinary clinics, and more, free!
